Effective Date: 19 August 2025

Introduction

At Waste Management North West, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

Information We Collect

We may collect the following information:

• Contact details (name, phone number, email address) provided when you make an enquiry or booking.

• Payment details when booking bins and bags online.

• Information you provide in forms, such as service requests or waste details.

• Technical information such as IP address, browser type, and cookie data.

How We Use Your Information

We use your information to:

• Process bookings and provide services.

• Communicate with you regarding enquiries, quotes, and bookings.

• Improve our website, services, and customer experience.

• Comply with legal and regulatory obligations.

Sharing Your Information

We do not sell or share your personal data with third parties, except:

• Service providers who help us deliver our services (such as payment processors).

• Where required by law or regulation.

Data Security

We take appropriate measures to protect your personal data against unauthorised access, alteration, or disclosure.

Data Retention

We only keep your personal data for as long as necessary to provide our services or comply with legal requirements.

Your Rights

You have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate information.

• Request deletion of your data where applicable.

• Withdraw consent for marketing communications.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us hello@wastemanagementnorthwest.co.uk