1. Definitions

In these Terms:

“Company” means Waste Management Northwest, including employees, contractors, and agents.

“Customer” means the individual, business, or organisation booking Services.

“Services” means bin collection, rubbish removal, skip hire, recycling, disposal, and any other waste management services provided.

“Equipment” means skips, bins, containers, vehicles, and related items supplied by the Company.

“Site” means the location where Services are provided.

“Contract” means the agreement between the Customer and the Company for the provision of Services.

2. Application of Terms

These Terms apply to all Contracts for Services and supersede any previous terms, conditions, or representations.

By booking or using Services, the Customer agrees to be bound by these Terms.

3. Customer Responsibilities

• Provide accurate details of waste type, access, and Site conditions.
• Ensure unobstructed access for delivery and collection. If access is restricted, the Customer may be charged for wasted journeys or delays.
• Take full responsibility for any damage to pavements, driveways, or property if the Company’s vehicle or Equipment is directed onto private property.
• Obtain necessary permits and consents for Equipment placed on public highways or land. Where the Company obtains permits on the Customer’s behalf, an additional administration fee applies.
• Ensure compliance with the Environmental Protection Act 1990, Duty of Care Regulations 1991, Waste Framework Directive, and other applicable laws.

4. Delivery, Hire, and Collection

• Delivery and collection times are estimates and not guaranteed. The Company will not be liable for delays beyond its control.
• Standard skip hire period is 7 days unless otherwise agreed. Extended hire may incur additional charges.
• The Customer must notify the Company when Equipment is ready for collection. Hire charges may continue until collection is arranged.
• The Company reserves the right to collect Equipment immediately if Terms are breached or if safety requires.

5. Loading and Use of Equipment

• Skips and bins must not be filled above the marked load level. Overloaded Equipment may be refused collection, incur additional charges, or require the Customer to remove excess waste.
• Waste must be loaded evenly and safely. Hazardous, unstable, or unsafe loading may result in refusal of collection.
• Fires, burning of waste, or unauthorised relocation of Equipment are strictly prohibited.
• The Customer is responsible for the safety of Equipment while on Site, including ensuring it is not obstructing highways unlawfully.

6. Prohibited and Restricted Waste

The following waste types are prohibited unless prior written consent is obtained and applicable surcharges are paid:

• Asbestos, plasterboard, clinical or medical waste, solvents, liquids, oils, fuels, chemicals, hazardous substances.
• Gas cylinders, pressurised containers, explosives, or firearms.
• Electrical items (e.g., fridges, freezers, televisions, batteries).
• Tyres, mattresses, carpets, or other bulky items (unless agreed at booking).

The Company reserves the right to refuse collection or impose additional charges if prohibited items are found in Equipment.

7. Waste Disposal and Recycling

• All waste collected will be transferred, processed, and disposed of in accordance with environmental legislation.
• The Company will provide waste transfer notes where required by law.
• The Customer must ensure that waste is described accurately. Misrepresentation may result in additional charges or refusal of service.

8. Payment Terms

• Payment is due at the time of booking for non-account Customers.
• Account Customers must settle invoices within 30 days of the invoice date unless otherwise agreed in writing.
• The Company reserves the right to withhold or withdraw Services for late or non-payment.
• Interest may be charged on overdue accounts at 8% above the Bank of England base rate.
• Additional costs may apply for wasted journeys, extended hire, overweight loads, or restricted access.

9. Liability and Indemnity

• The Company shall not be liable for indirect, special, or consequential losses.
• The Customer indemnifies the Company against all claims, damages, losses, or fines arising from use of Services, except where caused by the Company’s proven negligence.
• The Company accepts no liability for damage to surfaces, access routes, or property when acting under the Customer’s instructions.

10. Cancellation and Refund Policy

• Cancellations made more than 24 hours before scheduled service: full refund.
• Cancellations made less than 24 hours before scheduled service: 50% refund may apply.
• No refunds for wasted journeys, failure to provide access, or refusal of collection due to overloading or prohibited waste.
• Refunds, where applicable, will be processed within 14 working days.

11. Termination

• The Company may terminate the Contract immediately if:
• The Customer breaches these Terms.
• The Customer fails to make payment when due.
• The Company reasonably believes continuation of the Contract poses a safety or legal risk.

12. Force Majeure

The Company will not be liable for failure or delay in performing Services caused by events beyond its control, including strikes, accidents, extreme weather, vehicle breakdown, or legal restrictions.

13. Data Protection and Privacy

• The Company will collect and process personal data (such as names, addresses, contact details, and payment information) for the purpose of providing Services, administering accounts, and complying with legal obligations.
• All personal data is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
• The Company will not share Customer data with third parties except:
• where necessary for the performance of Services (e.g., subcontractors, licensing authorities);
• where required by law;
• where the Customer has given prior consent.
• Customer data will be retained only for as long as necessary to fulfil contractual and legal obligations.
• Customers have the right to request access to, correction of, or deletion of their personal data, and to raise complaints with the Information Commissioner’s Office (ICO).

14. Governing Law

These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the English courts.